Personalised Care Plans
We value that special initial moment we have with our clients to start a journey that centres around their care needs. We believe that person-centred care planning is the only way to achieve a quality service for each of our clients. We act holistically and collaboratively to develop and deliver an individualised care plan. Personalising care plans is at the heart of care delivery in DBAM, and our service will ensure to focus on the following areas when developing your care plan;
- We use a Strengths-based approach to identify and emphasise to focus on maintaining the areas that you can support yourself to ensure you remain independent and support you in those areas you struggle with.
- We focus on your goals and aspirations to ensure your care plan meets your needs and is outcome focused.
- We put emphasis on supporting you achieve your desired outcomes.
- We adhere to the Accessible Information Standard to ensure information is presented to you in a way that you understand.
- Our service is service user led and guided ensuring that you are involved in all aspects of decision making about your care.
- DBAM focuses on your changing needs and preferences to ensure we adapt our service to meet those needs and preferences.
- We offer a comprehensive assessment of your care needs prior to commencing service delivery. The assessment formulates a well-rounded view of your life, needs, background, medical history, preferences, hobbies etc.
- We provide a 6-weeks post commencement of care review to check on how the care is going and whether your needs as highlighted in the initial assessment are being met.
DBAM promotes and adheres to a culture of personalisation and person-centred care which is engrained in our values to meet the needs, outcomes and aspirations of our valuable clients.
Our clients are assured that their individualised care plans reflect how DBAM supports them to express their views and be actively involved in decisions about their care, support and treatment.
DBAM ensures that each client’s privacy, independence and dignity is respected and promoted.
DBAM works collaboratively with each client to ensure they live healthier lives through promoting healthier lifestyles that are personally chosen.
DBAM adheres to legislation and guidance when working with each individual client and ensures consent is sought to provide care.
The Care that is delivered to each client is determined by a needs assessment and this is personalised to ensure responsiveness to the identified needs.
DBAM listens and acts on people’s complaints. We have a complaints policy and procedure and encourage our clients to report any concerns. At DBAM transparency and effective communication are key to handling complaints which are also used to improve the quality of care we provide to our clients.
DBAM assesses various types of risks to our clients and identify the level of risk in the Risk Assessment; we then monitor and develop Risk Management Plans that ensure safety and personal freedoms are maintained for our clients to manage their risks, safe environments and self-reliance.
Some of the different types of risk assessments we complete include:
- Financial Risk Assessment
- Mobility / Falls Risk Assessment
- Medication Administration Risk Assessment
- Moving and Handling Risk Assessment
- Skin Integrity Risk Assessment
- Incontinence Risk Assessment
- Pressure Ulcer Risk Assessment (Water Flow)
- Oral Health Risk Assessment
- Chocking / Swallowing Risk Assessment
- Malnutrition Universal Screening Tool (MUST) Risk Assessment
We actively involve clients in our recruitment to match the right skills with the right needs, using a value-based approach that prioritises the values of our service users. DBAM has a clear vision and strategy focused on delivering high standards of person-centred care in a supportive, inclusive, and empowering environment.
Our service users highly rate us for exceeding care plan expectations to achieve positive outcomes, as seen on our compliments page. With personalised care, service users take the lead in planning, ensuring a holistic experience in health and social care with DBAM.
DBAM’s Personalised care plan features include:
We currently offer a 10% discount for the first month of private care to any of our new clients
Seeing the Service User as a whole person within the context of their whole life, valuing their skills, strengths, experience and important relationships
Our Service User experiences hope and feels confident that the care and support they receive will deliver what matters most to them
Our Service User can access information and advice that is clear, timely and meets their individual information needs and preferences
Our Service User is listened to and understood in a way that builds trust and effective relationships
Our Service User is valued and an active participant in conversations and decisions about their health and wellbeing
We support our Service User to understand their care, treatment and support options and to set and achieve their goals
We support our Service User to access a range of support options including peer support and community-based resources to help build a social circle, knowledge, skills and confidence to manage their health and wellbeing
With DBAM, the Service User experiences a coordinated approach that is transparent and empowering to promote self-reliance
DBAM ensures to enable each Service User to maintain and develop their personal identity during and after their engagement with us which promotes dignity and has a positive impact on their sense of identity and mental wellbeing.
We are a fully regulated service
Closely monitored by an external regulatory body
DBAM
Unregulated
Independent Inspections
Audits conducted by a regulatory body to give you peace of mind that we do what we say we will do.
DBAM
Unregulated
Fully vetted and approved carers
Our carers are vetted and checked through a robust recruitment process which complies with the regulations.
DBAM
Unregulated
Comply with regulatory standards
We have to comply with regulatory standards to maintain our registration, meaning our customers are reassured that they are receiving a high standard of care.
DBAM
Unregulated
Standardised training across the company
Training for all carers and staff in line with the Care Certificate, meaning our employees are trained to a nationally recognised standard before they work unsupervised with our customers, providing a safe and responsive service.
DBAM
Unregulated
