Frequently Asked Questions
What sort of services do you provide?
Domiciliary home based care.
How can I pay for the service?
You will be issued with a fortnightly invoice and payment can be made via online banking, cheque or over the telephone with a card reader.
My relative has dementia and lacks capacity, can they remain supported at home. How do I arrange a service?
You can call our offices and one of our managers will organise a suitable time to visit and discuss your requirements and the services that we provide. From there, a care plan will be devised tailored to your needs and preferences.
Service provisional areas ?
We provide services in Chertsey, Guildford, working, Aldershot and surrounding areas. If unsure please ring to confirm.
How frequently are care plans reviewed and updated?
Initial there is a 6 weeks review after that, we carry them out annually.
How much notice do we have to give to stop your services?
2 weeks for both the client and the company. But this depends on the client’s care needs.
Where are you based?
Our main offices are located in Chertsey, Surrey.
How can I give feedback about your service?
By phone call, emailing the manager info@DBAM, via website, verbal feedback.
What if there is a service not on the list?
We aim to provide services that you require. However, if there are additional services please contact us to discuss your requirements.
How to report any complaints?
At DBAM Solutions, we encourage openness and ensure that all comments and complaints are put into consideration and that they are acted upon. By informing us about any dissatisfaction or worry however minor it might be, it helps us to be informed and to take the necessary actions to correct the situation. Our service is registered and regulated by the care quality commission.
What happens if my regular care worker is sick or on holiday?
If your regular Care Worker is sick or on holiday, we will aim to supply an alternative care worker who has visited you before and already knows you. Before sending a new care worker we will contact you to advise that someone new is visiting and to tell you a little about them.
Are all your staff trained and approved?
All our carers are carefully selected and have gone through a Disclosure and Barring Service (DBS) check. A wide variety of training is included in the induction process which also includes time spent shadowing experienced carers within practice. Carer’s carry out training every 6 months.