FAQs
What does domiciliary care entail, and how does it benefit individuals?
Domiciliary care involves providing personal and practical support to individuals in their own homes. It can include assistance with personal hygiene, meal preparation, medication management, and general household tasks. The main benefit is that it allows individuals to remain independent and live in the comfort of their home while receiving professional care tailored to their needs.
Could you elaborate on the specific services provided by your domiciliary care company?
DBAM Social Care offers a range of domiciliary services, including personal care (bathing, dressing, grooming), medication assistance, meal preparation, light housekeeping, companionship, mobility support, and help with shopping and errands. We also provide specialised care for individuals with dementia, disabilities, or complex health needs.
How do you prioritise the safety and well-being of your clients in your care approach?
We prioritise safety through rigorous risk assessments, regular monitoring of health conditions, and adherence to personalised care plans. Our carers are trained to follow health and safety protocols, and we provide ongoing supervision and support. Additionally, we use technology like care apps to track and communicate updates, ensuring all needs are met promptly.
What qualifications and training do your carers possess to ensure top-quality care delivery?
Our carers are fully trained and hold relevant qualifications in social care, including NVQs and specialist training in areas such as dementia care, medication administration, and first aid. We invest in continuous professional development, ensuring they are up-to-date with the latest best practices in care delivery.
In what ways do you tailor care plans to meet the unique needs and preferences of each client?
We create personalised care plans after a thorough assessment of each client’s medical, emotional, and social needs. This includes discussing their preferences, routines, and any special requirements. The plan is flexible and reviewed regularly to adapt to any changes in the individual’s health or situation.
How do you handle urgent situations that arise outside of regular operating hours?
DBAM Social Care operates a 24/7 on-call service for emergencies. Our carers are trained to manage urgent situations, and we have protocols in place to escalate issues promptly. We ensure that there is always a team member available to respond, providing peace of mind to clients and their families.
What protocols do you have in place to uphold the privacy and dignity of your clients?
We are committed to maintaining the highest standards of privacy and dignity. Our caregivers respect personal boundaries, offer assistance in a manner that maintains independence, and are trained in confidentiality. We also follow GDPR guidelines to protect personal information and ensure client data is handled securely.
How do you involve and collaborate with family members in the care journey?
We believe in open communication with family members and involve them in the care planning process. Regular updates are provided, and we encourage feedback to ensure the care remains in line with the family’s expectations. We also offer support and guidance to families to help them better understand their loved one’s care needs.
Are your services accredited or regulated by recognised bodies within the UK?
Yes, DBAM Social Care is regulated by the Care Quality Commission (CQC) in the UK. We adhere to all national care standards and guidelines to ensure the highest quality of service. Our carers also follow the standards set by Skills for Care and other recognised social care bodies.
What is the process for requesting a consultation or arranging care services with your company?
To arrange a consultation, clients or their families can contact us directly via phone or through our website. We will schedule an initial assessment to discuss care needs, preferences, and goals. Based on this assessment, we will create a tailored care plan and start services at a convenient time for the client.
