Roslyn Ralley has been a client of DBAM Solutions for several years. Due to living with limited mobility, Roslyn once felt that receiving care might take away her independence and alter the comfort of her home. However, her experience with DBAM Solutions has been nothing short of extremely positive, which has allowed her to stay in control of her everyday life while receiving the help she requires.
Challenges
At first, she feared regular visits by carers might intrude into her personal space and leave her less independent; besides, as someone who has few opportunities for socializing, she worried that she would lose touch and contact with other people.
Approach towards Solutions by DBAM
The team of carers at DBAM worked closely with Roslyn, ensuring her independence and personal preferences were respected, performing the tasks the way she would herself if she were doing it for herself, so that sense of control in routine day-to-day living can still be retained. At the same time, the carers ensured they built up friendly rapport with Roslyn-popularly making time for numerous conversations that brighten up the day.
Key Outcomes
- Personalised Care: DBAM’s carers tailored their support to Roslyn’s preferences, enhancing her comfort and independence.
- Meaningful Relationships: Over time, Roslyn developed a special relationship with one carer, Janet, whose warmth and humor brought needed joy during times of struggle.
- Holistic Support: Management team members Moses and Doreen were providing extra support, such as transport to appointments and regular check-ins, to make sure Roslyn felt taken care of on all levels.
- Family Peace of Mind: Roslyn’s family can be assured that DBAM takes their loved one in with the same attention and care they would accord them when away.
Customer Testimonial
“I feel truly lucky that DBAM are my carers. They’ve helped me to maintain my independence and brought much-needed companionship into my life. I feel like they’ve become my extended family.” – Roslyn Ralley
